Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
The owner of the online store Capster.eu (hereinafter referred to as the online store) is OÜ Capster (registry code 12710571), located at Pärnu maantee 148, 11317 Tallinn.
OÜ Capster reserves the right to make changes to the provided e-store service at any time
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products and services sold in the online store are indicated next to the products. All prices displayed in the e-store are in euros and include VAT. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are shipped to the following countries: Estonia and other EU member countries
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 1-4 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 15-30 calendar days.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. The right of withdrawal does not apply if the purchaser is a legal person.
The right of withdrawal does not apply if the product packaging is open after delivery.
To return the goods, you must submit a declaration of withdrawal (the form must include the following: name, order number and reason for withdrawal) to the e-mail address support@capster.ee within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Uncollected Orders: Partial Refunds and Return Fees
If an order is not collected by the purchaser within the specified timeframe provided by the shipping carrier, and the order is subsequently returned to the online store, a partial refund will be issued. The refund will be calculated by deducting the return shipping fees charged by our fulfillment partner from the original order purchase price. This applies even in cases where the original order qualified for free shipping. The remaining balance will be refunded to the purchaser. The online store will notify the purchaser of the return and the calculated refund amount via the email address that was provided during the ordering process.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing support@capster.ee or calling +372 51 26 462.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website or indicating their desire to receive direct mail when making a purchase.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to support@capster.ee or submitted by calling +372 51 26 462.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact to the dispute resolution bodies of the European Union.
Differences are solved in accordance to the laws valid in the Republic of Estonia. Upon failure to reach an agreement, the differences are resolved in the Tartu County Court’s Tartu Court House